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Frequently Asked Questions

How can I contact you with a question about my order?
You can contact us by sending an email to cs@mysudoo.com.

How can I track the status of my order?

We will provide you detail information including tracking number, shipping carrier. You can easily track your package on our shipping carrier’s website.

My product was damaged when I received it. What do I do?
First, please contact us immediately. We are dedicated to 100 percent customer satisfaction, and we want you to be pleased with your order. Send an email to cs@mysudoo.com. When we receive your email, we will help arrange for a replacement or refund.