Terms and conditions


Thank you for reading these terms carefully before using the mysudoo.com Services. By Using mysudoo.com Services , you agree to be bound by these conditions.

Legal Information:

The Brand SUDOO is the property of Company Owner.

Located in : Unit 1406A, 14/F, The Belgian Bank Bulding, 

NOS. 721-725 Nathan Road, Kowloon, HK



In order To understand our policies, thank you for consulting our Privacy Policy and our policy on Internet Advertising and Cookies, which also govern the use of the Services mysudoo.com data.


When using any Service of mysudoo.com  send us email, you are communicating with us electronically. We will contact you by email or by posting information on the website or through other mysudoo.com services . For contractual purposes, you agree to receive electronic communications from us and you agree all that agreements, information, disclosures and other communications that we send you electronically satisfy any legal obligations written submissions, unless a mandatory law specifically requires a different mode of communication.


All this made or content available through the mysudoo.com Services , such as text, graphics , logos , buttons, images, music, digital downloads, and data compilations, is the property of mysudoo.com , its affiliates or its content suppliers and is protected by the international law of intellectual property and copyright protection of databases .


If you use any mysudoo.com  Service, you are responsible for maintaining the confidentiality of your account and password, access to your computer, and within the limits of what is permitted by law restrictions, you agree to be responsible for all activities that have been undertaken since your account or password. You must take all necessary measures to ensure that your password remains confidential and secure and should inform us immediately if you have reason to believe that your password is known to someone else, or if your password is used or capable of being used in an unauthorized manner.
You are responsible for the validity and complete nature of the information that you provided us, and inform us of any changes to such information. You can access your information and change, as well as your account settings in the My Account area of the website.


Visitors may submit reviews , comments or other content ; send e- cards and other communications, and submit suggestions , ideas , questions , or other information as the content is not illegal , obscene , abusive, threatening, defamatory, contrary to intellectual property rights , or injurious to third parties or objectionable and does not consist of or does not contain software viruses , political activism, commercial solicitation, chain letters , mass mailing or any other form of “spam.” You may not use a false e -mail address, impersonate any person or entity, or misrepresent the origin of a credit card or content. We reserve the right (but not the obligation without using a form of valid Notification) to remove or edit any content.

If you post content, and unless we specify otherwise , you grant : ( 1) mysudoo.com , free , law, transferable and sub-licensable right to use, reproduce, modify, adapt , publish, translate, create derivative works from , distribute, display such content throughout the world in any media , and ( 2) mysudoo.com, its sub- licensees and assignees the right to use the name used with such content, if they choose . No moral rights are transferred under this clause.


We will do our best to ensure the availability of mysudoo.com  services and transmissions will be error-free. However, because of the nature of the Internet, this cannot be guaranteed . Also, your access to the mysudoo.com  Services may occasionally be suspended or restricted to allow for repairs, maintenance, or add a new feature or a new service. We strive to limit the frequency and duration of such suspensions or limitations.


These terms and conditions are subject to the U.S Law You like us agree to submit all disputes arising from the business relationship between you and us to the exclusive jurisdiction of the U.S, this which means that for the purposes of these Terms of Use, you can bring an action to enforce your consumer rights in the U.S.


We reserve the right to make changes to any Service mysudoo.com , our procedures, our terms and conditions , including these Terms of Use at any time. You are subject to the terms and conditions, procedures and conditions of use in effect when you use the Service mysudoo.com.


If you violate these Terms and Conditions and we take no action, we would still be entitled to use our rights and remedies in any other situation where you would be violating these Terms of Use .


We do not sell products to minors. We sell children’s products to be purchased by adults. If you are under 18, you may not use mysudoo.com under the supervision of a parent or guardian .


15455 Proctor Ave, City of Industry, CA 91745, USA


These conditions are concluded exclusively between the Company mysudoo.com, hereinafter mysudoo.com or “Parties” and any person visiting or making a purchase via the website www.mysudoo.com hereinafter the user or the “Parties” . The parties agree that their relations will be exclusively governed by these general conditions of sale which are available on the mysudoo.com site. These conditions may be modified. Therefore, it is understood that the conditions applicable are those in force on the site at the time of award of contract. Finally, the present general conditions of sale define the terms of sale between mysudoo.com and the user. They regulate the different steps to make an order on this site. The date of posting of these general conditions of sale apply to the date of their entry into force.

We will acknowledge receipt by e -mail your order for a product when you place your order. We will then inform you within 5 days after receipt of this e -mail that we have accepted your order . At the same time, if we have accepted your order , we will inform you of delivery dates.

Any order ( or not accepted) is subject to availability. If the product is not available at time of order , we will inform you within 14 days of acceptance of your order and we will offer you the option to cancel the order and receive a refund or purchase a replacement product. If payment was recorded for the product and you have canceled the order , we will issue a refund within 7 days of receipt of the notification of the cancellation of the order . If you also choose to purchase the replacement product while the General Sales Conditions will apply.


After placing your order, we will send you an e – mail confirming it. We inform you of sending your items.
However, you have the option to change your order until the dispatch of your items.


The ordering process is as follows:
• Selection of items and add to cart
• Validation of Contents
• Identification www.mysudoo.com on site if the customer is not already identified
• Choice of delivery
• Choice of payment and acceptance of Terms
• Validation of payment
The customer will receive an email order confirmation .

The customer can see at these stages the details of the order and the total price and to correct any errors , before confirming it to express its acceptance.
mysudoo.com retains ownership of the items until full payment of the order , that is to say, the receipt of the order price by mysudoo.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order or present to him any form of risk .

Any order implies acceptance of the price and description of items available for sale.
mysudoo.com.com undertakes to fulfill the received orders on the website only while stocks last . A lack of availability of one or more item (s ) ordered ( s),mysudoo.com undertakes to inform the client as soon as possible, and if necessary to repay later than 30 days payment of the amounts paid. The customer’s order will be automatically canceled.


mysudoo.com offers several methods of payment:
1 . Payment by credit card (Visa or Mastercard, e- carte bleue ) the debit is made at the time of checkout .
2 .Paypal
3 . Payment by bank transfer
4 . Any other means of payment on our site mysudoo.com

Fight against fraud credit card

Information related to your order are subject to automated processing of data the FIA- NET SA This automated processing of data intended to define a level of analysis of a transaction and to fight against the fraud credit card.
FIA- NET SA and mysudoo.com are the recipients of the data related to your order . Non -transmission of data related to your order prevents the execution and analysis of your transaction.
The occurrence of an unpaid invoices due to fraudulent use of a credit card, the coordinates in connection with your order to this payment in a payment incident file implemented by FIA- NET SA an irregular declaration or abnormality may also be a specific treatment.
mysudoo.comreserves the right to verify the personal data provided by the client and to take all measures deemed necessary to verify that the person whose bank account is debited is the one who placed the order , so as avoid fraudulent payment . This verification may take the form of an application of identity and / or address and / or bank documents ( RIB or canceled check ) documents . The lack of customer response to such request within two days following the request mysudoo.com automatically cancel the order concerned , without any possibility of subsequent claims .
mysudoo.com.comwill also have the freedom to make direct cancellation of an order that would present one or more risk factors for fraudulent use of credit card.


Products delivered remain the property of mysudoo.com until delivery to the carrier .


Upon receipt of your order, we recommend that you check if the delivered products comply with your order or damaged and indicate, where appropriate, the delivery and form of handwritten reserves accompanied by your signature , any anomaly concerning them.
We recommend that you send us these reservations as soon as possible .
mysudoo.com strives to meet the delivery times indicated when recording your order . However, in case of non receipt of a package within the time specified , the Customer is invited to report to mysudoo.comto an investigation , it may take several days.
In any event, in case of delay of more than seven days under the delivery deadline announced, not due to force majeure delivery, you can cancel your order by registered letter with acknowledgment of receipt . We will reimburse you the amount paid as soon as possible and at the latest within 30 days of your request.


Our returns policy does apply to products sold by mysudoo.com.
If we agree to replace a damaged product or a product does not match your order , you must return the original product within 30 days after the confirmation of his replacement. If you do not respect this obligation to return the damaged or non-conforming within 30 days , we reserve the right to debit the account used to purchase an amount equal to the price ( P & P ) of damaged or non-consistent we have that you do not return . In this case , you will be considered to have made a second purchase with a suspensive condition. This condition precedent is fulfilled if at the end of period 30 days after sending the replacement product, the damaged or non-conforming product has not been returned.
mysudoo.com becomes owner of the returned items and their arrival at the return address. We reserve the right not to repay only without the need to return the item.


All prices are shown without taxes and other customs duty applicable.
We show the availability of the products we sell on the website for each product. We cannot provide more details concerning the availability of products than what is shown on that page or elsewhere on the website. When processing your order, we will inform you by email as soon as possible if goods you have ordered are found to be unavailable, and we will not charge you these products.
Despite our best efforts, a small number of products in our catalog may display an error on the price. We will check the price at the time of processing your order and before any payment. If it turns out that we made a mistake on the display price and the actual price is higher than the price on the website, we may contact you to ask if you want to buy the product at the price real or if you decide to cancel your order. If the actual price is lower than the price we charge you the lowest amount and we will send you the product.

Commercial guarantees

In addition to the legal guarantees , some goods sold on the site have a commercial guarantee , the extent and duration differ between products and brands.
Generally, the commercial guarantees do not cover:
• replacement of consumables (batteries, bulbs, fuses, worn heads recording or playback . )
• abnormal or improper use of the product ;
• Damage to the intervention not authorized by the manufacturer repairer;
• damage resulting from a cause external to the appliance (eg , accident, shock, lightning, a power fluctuation , oxidation, the presence of sand. ) .
We therefore invite you to consult the instruction manual provided with the products and the exact terms of commercial guarantees whose products can be matched carefully.
In all cases,mysudoo.comcannot be held responsible if the manufacturer refuses to enforce its guarantee for the reasons set out above.
When the commercial guarantee is not applicable, the repair will be an estimate prepared by the manufacturer or our agency service. Administrative fee may be charged by the manufacturer in case you are wondering how to return your product without repairs proposed by the quote. You can also choose to give your product at no extra cost.
You have 3 months to accept or reject the quote thus established, and pay any amounts due. After this period, the estimate will be considered rejected and abandoned equipment, without any compensation may be requested.
Any product can be more than two successive shipments to the customer by our after-sales service. In case of failure of these two items ( parcel refused , not delivery …) , the product will be left available to the client Logistics Centre mysudoo.com for 3 months. After this period, the material will be considered abandoned and may disposemysudoo.comof right and proceed to its destruction without any compensation may be requested.

Recovery products

The recovery does not apply to unaccompanied Product accessories with which they were sold to components, wear parts and consumables.
The recovery will be only the product concerned to the exclusion of special offers ( promo pack , bundle , etc. . ) .
To request the recovery of your product, please use the form available under ” My Account”.
Upon receipt and verification of your request, we will send by email a return authorization.
The return of the product (with all original accessories) is entirely the responsibility of the Client.
Customer service will make a technical expertise to ensure that the equipment is in good condition.
Any product damaged, scratched or having dents will not be returned and will be returned to Customer freight mysudoo.com (the amount of the port going to be borne by the Client).
After a positive technical control, we will credit your account the amount of your initial purchase of a reduced discount. It is practiced in the table below, which shows the value of the recovery in light of the nature and duration of product use .
Any electronic product
Between 0 and 12 months 60 % 60 % 60 % 50 % 50 % 50 % 50 %
Between 13 and 24 months 40% 40 % 40 % 30% 30% 30 % 30%


When ordering products on mysudoo.com to be delivered outside the European Union, you may be subject to duties and taxes on imports , which are levied once the package reaches its destination. Any additional charges for customs clearance will be at your expense and we have no control over these charges.
Customs policies vary widely from country to country, so you should contact your local customs for more information. In addition, please note that when ordering on mysudoo.com , you are considered the importer and must comply with all laws and regulations of the country in which you receive the products. Protecting your privacy is important to us and we draw attention to our international customers to the fact that cross-border deliveries are likely to be opened and inspected by customs authorities.


You benefit from the legal guarantee of non-compliance and hidden defects.
Audio, video and multimedia may be eligible for the manufacturer’s warranty stated on the product details. If the product becomes defective within the manufacturer’s warranty, you can consult the manufacturer after-sales service.
We are committed to provide all the care used in the profession for the implementation of the service offered to the customer. However, our liability cannot be hold in case of delay or breach of our contractual obligations if the delay or failure is due to a cause beyond our control: a fortuitous event or force majeure as defined by applicable law.
Our responsibility will not be engaged in case of delay due to out of stock at the publisher or the supplier. In addition, our liability will not be engaged in case of minor differences between the photos for the articles and texts displayed on mysudoo.com and products delivered.
We implement all the means at our disposal to ensure the benefits of these objects and Conditions. We are responsible for any direct and foreseeable damages at the time of use of the website mysudoo.com contract of sale between us and you. In the context of our relationships with professionals, we will not incur any liability for loss of profits, loss of business, loss of data or loss of profit or any other indirect damage which was not foreseeable at the time of use website or the contract of sale between us and you.
The limitation of liability referred to above does not apply in cases of willful misconduct or gross negligence on our part, in the event of injury or liability for defective products, in case of eviction and in case of non-compliance (including due to hidden defects ) .


We reserve the right to make changes to our website, our procedures and our terms and conditions, including these Conditions at any time. You are subject to the terms and conditions, procedures and Conditions of Sale in force at the time you order a product , unless a change to these terms and conditions, or these Conditions is required by an administrative or governmental authority ( in this case, the modification can be applied to previous orders you have made ) .


If you violate these Terms and Conditions and we take no action, we would still be entitled to use our rights and remedies in any other situation where you would be violating these Terms of Use .

Free US shipping

On all orders above 50$

Easy 30 days returns

30 days money back guarantee

1 Year Warranty

Offered in the country of usage

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